Written information on returns and refunds
<p data-mce-fragment="1">Returns are accepted <strong>only in rare cases of defective/broken goods</strong>, and no later than 7 days from the date of receipt of the order. The items must be sent at the buyer's expense to an address to be agreed upon. In the rare event that the item is defective, all costs will be borne by CopDripStar. Any damage to the product, not dependent on manufacturing defects, does not fall within the return or exchange practice, therefore a partial and/or null refund will be provided. In the event that CopdripStar deems that the product does not present any obvious defect, the customer cannot exercise the right of withdrawal. Any changes to the order (change of address/sizes or cancellation) must be communicated on the day of the order. We do not guarantee cancellation or change of address in the following days.. In addition, some items, being samples or reselling goods, may have small defects that in any case do not affect the quality of the product itself to prevent its use.. .</p>
<p>The customer will be asked to send via email photos of the item received highlighting its defect/non-conformity. </p>
<p>“I don’t like it”, “I don’t like it”, “the colour is slightly different from the photo” and similar examples are not considered sufficient evidence for a refund request as they are purely subjective considerations.</p>
<p>For both returns and size changes,<span> </span><strong>the item must be returned in perfect condition</strong>, which includes<span> </span><strong>original packaging/case and label; they must not be washed, worn or damaged in any way, this also applies to the packaging and the box, there must be no odors/perfumes</strong>. The items must be packaged appropriately with the same packaging received or alternatively with similar packaging that is compliant with the transport of the same. Should at least one of the points listed above not be respected, CopdripStar Store reserves the right to not accept any request for return/exchange.</p>
<p>Shipping costs are not refundable.</p>
<p>The return costs and those for sending the new product are the responsibility of the buyer. The buyer must pay the amount of 15 to CopDripStar by bank transfer to the credentials sent by email. Upon receipt of the transfer, CopDripStar will collect the package and resend the new product which will again follow the indicated technical times. To avoid additional costs for changing the number, CopDripStar provides 24/7 assistance for choosing the size via official channels Whatsapp, Instagram, Mail or live chat.</p>
<p>The customer will be asked to send via email photos of the item received highlighting its defect/non-conformity. </p>
<p>“I don’t like it”, “I don’t like it”, “the colour is slightly different from the photo” and similar examples are not considered sufficient evidence for a refund request as they are purely subjective considerations.</p>
<p>For both returns and size changes,<span> </span><strong>the item must be returned in perfect condition</strong>, which includes<span> </span><strong>original packaging/case and label; they must not be washed, worn or damaged in any way, this also applies to the packaging and the box, there must be no odors/perfumes</strong>. The items must be packaged appropriately with the same packaging received or alternatively with similar packaging that is compliant with the transport of the same. Should at least one of the points listed above not be respected, CopdripStar Store reserves the right to not accept any request for return/exchange.</p>
<p>Shipping costs are not refundable.</p>
<p>The return costs and those for sending the new product are the responsibility of the buyer. The buyer must pay the amount of 15 to CopDripStar by bank transfer to the credentials sent by email. Upon receipt of the transfer, CopDripStar will collect the package and resend the new product which will again follow the indicated technical times. To avoid additional costs for changing the number, CopDripStar provides 24/7 assistance for choosing the size via official channels Whatsapp, Instagram, Mail or live chat.</p>